Customer replies and FAQs
Answers customers from what you have already said, in your voice, and hands the rest to you.
Answers customer questions from what the company has already said, in its voice, and hands anything unresolved to a person.
The answer first, in the first sentence, then the one detail that stops the follow-up question. In the customer's register and the company's tone.
Says what it would tell the customer while they wait, and exactly what a person has to decide or look up.
From the questions you were actually asked, one question per entry, shortest answer first.
No refund, credit, delivery date or fix the company has not already committed to in writing.
Support is not hard because the questions are hard. It is hard because there are so many of them. The Support Agent answers the ones you have already answered once, and brings you the ones you have not.
In a sentence, the way you would say it to a colleague. No prompt-craft, no setup.
The office routes it there. Support Agent works from your brief and the Brain, the notes and numbers of your company.
With what it cost, in the task itself. A draft is a draft you can send, a report is a report you can forward.
Emails, money, public posts: Support Agent proposes, you decide, and the runtime performs it. Never the other way round.
Type any of these the way you would say it. It comes back finished, with what it cost.
These are in its brief and enforced by the runtime, not left to good behaviour.
Emails LeadInbox and correspondence
Sales LeadPipeline and proposals
Marketing LeadContent and campaigns
Operations LeadProcess, compliance and reporting
Accounting LeadInvoicing, payables and reconciliation
Delivery LeadProjects end to end
Business DeveloperPartnerships and outreach
CopywriterAds, pages and posts
Social Media ManagerChannels and scheduling
Data AnalystReports and forecasts
RecruiterHiring and onboardingOne of twelve. Every workspace opens with the whole office, and you approve anything that leaves the building.
